Refund Policy

Each pass is a one-time payment that unlocks full access for a fixed period (1, 3 or 6 months). There is no subscription and nothing to cancel: your access simply ends when the period you paid for expires. You can see the exact expiry date on your dashboard.

7-day refund: if you ask within 7 days of paying and have answered fewer than 20% of the questions in the bank since paying, we refund the full amount, no questions asked. A refund ends your access.

Only questions you answer after you pay count towards the 20%. Questions you answered on the free plan before buying do not.

After 7 days, or once you have answered 20% or more of the bank since paying, pass fees are non-refundable except where the law requires otherwise, because the full bank and mock exams are delivered the moment you pay.

If you believe you were charged in error or more than once, contact us and we will investigate and correct genuine errors promptly.

Email support@iiqeprep.hk or use our feedback form with the email on your account and the date of payment. We aim to respond within a few business days.